IVR Phone Demo Instructions

Dial the IVR Demo Phone Number 312-273-4566. Once the demo starts, it will provide the listener with a brief instruction about the program, and its functions. Once the Dues Payment Demo starts, it will ask for a social security number, then press #. Use 000000001# for test SSN's. You will be prompted for a password, use 0001#. It should read back the member’s name as Tom Johnson.

Members have 2 options:

Check their position on the OWL list
Credit Card Dues Payment

Option 1, OWL List:

The IVR system will be directly connected to the local MTP system and it will automatically pull the OWL information directly from MTP, and read out the member’s status.

Option 2, Credit Card Dues Payment:

Once the member enters the payment section of the due’s payment program, they will have the option to select:

Pay their Dues for 1, 2, 3, 6 or 12 months.

If the user already has a credit card saved in the system, it will read out to the user if they want to “…use the credit card on file, Press 1. "

The system will then ask for a credit card number, enter 4 then 15 1's then #. For the expiration year 0222, (2 digit month and 2 digit year.) To enter the security code, use a 3-digit number of your choice. Then Press #.

The system will now confirm that the payment was complete and automatically send the member a text and email receipt. The system will also send a copy of the receipt to any email address requested by the Local for a backup copy. The Local will also receive daily, weekly and monthly payment reports as requested.

Once the transaction is complete, the system will ask whether the member wants to save their credit card information for future use.

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